Returns must be authorized by head office. Goods must be returned as they were sold, unopened and resell-able. Once we receive the goods back a refund will be given. If we had to collect the goods then this charge will be taken off the refund. A collection/handling charge is 15% of the value of the goods being returned/collected.
If the goods delivered were incorrect and the error was ours, we will arrange the collection and refund in full when the goods are back with us.